What should I do when I arrive?
Please follow the instructions on your booking confirmation as these will detail specific information for each car park.
How do I get to the terminal building?
If you have booked Viking Airport Parking our shuttles bus is available 24/7 to transfer you to and from the terminal, the journey takes approximately 2 minutes. The bus will take you from the car park reception to the terminal.
If you have booked the Offical On-Site Long Stay Car Park, the shuttle bus runs 24/7 to transfer you and your luggage right to the terminal entrance. The bus journey takes approximately 4-5 minutes – just head to the closest bus stop. On your return, the shuttle bus will pick you up from the terminal building and take you back to the Long Stay car park.
If you have booked the Official On-Site Meet & Greet service, the terminal is within walking distance and takes only 0-2 minutes.
Can I amend or cancel my booking?
If you have pre-booked via this website, amendments and cancellations can be made up to 4 hours before the entry start time and date of your original booking. Unless you paid the optional £2 waiver fee when making your original booking, a £10 cancellation fee will apply to cancellations made on Long Stay and Meet & Greet.
Full details about cancellations and amendments to pre-bookings for car parking can be found in our Terms and Conditions, which include the additional terms which apply to Meet and Greet or Viking Airport Parking.
My flight is delayed - can I extend my car parking?
No problem. We know that sometimes our customers arrive back a little later than intended so we allow a short grace period free of charge. If you need longer, the car park barrier on exit will calculate the overstay price for you, so you can simply make payment on your way out.
I’ve lost my confirmation email. What can I do?
Not to worry. We can resend your confirmation – just login to your account and request one.
I’ve not received my confirmation email. What can I do?
Check that the email is not in junk or any other folders in your inbox. Still not got it? Email us on firstname.lastname@example.org and we'll fix this for you.
We recommend our customers add email@example.com to their safe senders list to help delivery of future email confirmations.
I have a problem with my booking. What can I do?
Are there any height or width restrictions?
- All car parks have a width restriction of 2.5 metres
- Viking Airport Parking has a height restriction of 2.7 metres
- Long Stay and Meet & Greet have no height restrictions
Can I turn up and park?
Viking Airport Parking is available to book exclusively online. However, you can turn up at the following Official On-site car parks without pre-booking (although please note that the best rates are available when they are booked in advance):
Premium Short Stay
See Airport Parking for details and tariffs.
If you have not pre-booked, take a token at the car park entry barrier on your arrival at the airport and keep it with you until you return from your trip. Please keep your car park token in a safe place as lost tokens have a fee of £10 plus the parking tariff.
On your return to the airport, insert your token into any car park pay machine in the terminal. Alternatively you can pay at the exit barrier of the car park - simply insert your token and the parking charge will be displayed. You will be prompted to insert a debit/credit card to make your payment. Receipts can also be provided on request at any of the exit barriers.